Niantic has updated the official Known Issues support page for Pokémon GO. Read on below to learn more:
Trainers see an error message when trying to sign in to Pokémon GO
Last Updated: 2d
Trainers see an error message when trying to sign in to Pokémon GO
Issue Description: Trainers trying to sign in to Pokémon GO see a ‘failed to authenticate’ or a maintenance message.
Issues Status: Investigating. There are two work-arounds for this issue:
- Turn off Wi-Fi to sign in, once you are signed in you can reconnect to Wi-Fi and play normally.
- If you prefer to stay on Wi-Fi during the sign in process, setting your phone to automatic time may resolve this issue.
Source: Official Pokémon GO support page
Known Issues
Last Updated: 2d
Here is where you can find a list of issues currently being investigated by our engineering team. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. Please note that this is not a comprehensive list of all issues we are aware of or working to fix. Click the link(s) for more detailed pages about individual Known Issues. You can find the list of known issues related to GO Battle League here.
To report a bug that isn’t listed here, or get one on one support, please submit a ticket in-app under the Settings menu, or see our article on how to best contact us for different issues.
Last updated: November 10, 2023
Source: Official Pokémon GO support page
Source: Pokemon
