What happens after I file a report?

  • We review bug reports to find trends and uncover recurring issues within Pokémon GO. Our Quality Assurance (QA) team compiles similar reports to gather common factors and scenarios
  • Once we define the scope of the issue, the team designs tests to reproduce the issue.
  • After QA determines the conditions to reproduce the issue, engineers work on resolving the issue.
  • Before the resolution is implemented into the app, QA does a final review to ensure that the resolution fully resolves the issue and does not introduce additional issues.
  • If the resolution passes review, the change is added to an upcoming release of the app.

Should I file a bug report?

Before submitting a technical problem, please ensure you are running the latest version of Pokémon GO on a supported device. If you’re using an out-of-date version, please upgrade the app and see if the issue persists.
What should I include in my bug report?
  • A clear and concise description of the issue.
  • Describe what happened and what you expected to happen.
  • Steps to reproduce the issue, if available.
  • Screenshots of the issue, if relevant.
  • Any error messages you received.