Niantic is now performing Pokémon GO server maintenance until November 6, you can still play the game but you may experience some disruptions during the maintenance period

Here is where you can find a list of issues currently being investigated by our engineering team. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. Please note that this is not a comprehensive list of all issues we are aware of or working to fix.You can find the list of known issues related to GO Battle League here.

To report a bug that isn’t listed here, or get one on one support, please submit a ticket in-app under the Settings menu, or see our article on how to best contact us for different issues.

“Catch 40 Ghost-Type Pokémon” counter set back to 0 on step 1 of Halloween Special Research.
Issue description: Trainers who partially completed the “Catch 40 Ghost-Type Pokémon” on the step 1 of the Halloween Special Research had the counter set back to 0 at the end of the Halloween event. This was only experienced by Trainers on step 1 of the Halloween Special Research.
Issue status: Resolved

Avatar becomes invisible and overworld map disappears when wearing any item with a hood such as a onesie or hoodie with a Pikachu pumpkin head.
Issue description: On Android devices, avatar becomes invisible and overworld map disappears when wearing any item with a hood such as a onesie or hoodie with a Pikachu pumpkin head.
Issue status: Resolved

Halloween stickers appear as a Pikachu silhouette with a question mark.
Issue description: Halloween stickers appear as a Pikachu silhouette with a question mark. Trainers who have purchased these stickers already may see this in their sticker inventory until the issue is resolved.
Issue status: Resolved

Tag icon is spaced too far away from Pokémon name in Pokédex.
Issue description: Because the tag icon is spaced too far away from the Pokémon’s name in the Pokédex, some tag icons are cut-off on mobile phone screens.
Issue status: Resolved

Feebas cannot be evolved while assigned as a buddy.
Issue description: Attempting to evolve Feebas while it’s assigned as a buddy causes the game to freeze.
Issue status: Investigating, to evolve Feebas in the meantime please unassign Feebas as your buddy before attempting to evolve.

Some previously caught shiny Pokémon do not appear on the Pokédex entry page.
Issue description: Even with a shiny Pokémon in inventory, the shiny symbol may not appear on the Pokédex entry for the Pokémon.
Issue status: Resolved in upcoming release

Wayfarer edits are not reflected in Pokémon GO.
Issue description: Approved edits to Wayspots are not synchronizing in Pokémon GO and are reverted to pre-edit settings.
Issue status: Investigating

Changing a Furfrou’s trim will teach the Furfrou a new set of moves.
Issue description: When Trainers change Furfrou’s Trim, Fufrou will learn a new set of moves.
Issue status: Resolved in release (0.221).

Charizard sometimes cannot be Mega Evolved.
Issue description:Even when Trainers have the correct amount of Mega Energy, they may not be able to Mega Evolve Charizard into either X or Y form.
Issue status: Investigating

Trainers who do not have a gyroscope in their device cannot evolve Inkay.
Issue description:  Due to Inkay’s unique evolution method, Trainers who play Pokemon GO on devices without a gyroscope are not able to evolve Inkay into Malamar.
Issue status: Resolved in release (0.221).

Buddy Pokémon may disappear from the overworld map after being evolved, until the app is restarted.
Issue description:Trainers may see their buddy disappear from the map after evolving it.
Issue status: Investigating
Workaround: In the meantime, if the Trainer force-closes and reopens their app, their buddy will reappear.

Issue description: Sometimes Trainers evolve their Buddy, and find that their Buddy disappears. This can be resolved if the Trainer is able to add a Buddy from any of their existing Pokémon while the game is still responsive. However, if they are unable to do so, the game will eventually become unresponsive and lock the player into the “Do not trespass” or “Do not drive” warnings indefinitely.

Issue status: Resolved in an upcoming release. Please contact Support and we can help resolve this issue.

Trainers may receive the wrong dialogue from Professor Willow during Special Research.
Issue description: If you have an outstanding choice from a previous Special Research and make a choice on new Special Research, you will receive the dialogue from the previous Special Research choice. However, this is only visual, and you will receive the correct rewards from your current Special Research.
Issue status: Resolved

In-app purchases may take up to 72 hours to appear in a Trainer’s Item Bag.
Issue description:A small percentage of Trainers may experience a delay of up to 72 hours after making an in-app purchase for the item to appear in their Item Bag.
Issue status: Resolved in release (0.221). If you have not received your item in over 72 hours, or if you are blocked from accessing an event because of this issue, please contact Support with your purchase receipt including the purchase order number and the e-mail address matching your Pokémon GO account.

Issue description:When Trainers attempt to redeem the promotion code from the “We’ve missed you, Trainer” e-mail, they are given the warning “Passcode must at least contain 13 characters” and are unable to redeem the code.

Issue status: Investigating, please contact Niantic Support with a screenshot of the redemption page including your Trainer username associated with the code if you are experiencing this issue.

Issue description: When a Trainer Mega Evolves one of their Pokémon, and attempts to navigate to that Mega Evolved Pokémon’s Pokédex entry, they are shown the Pokédex entry for Bulbasaur instead.

Issue status: Resolved

Trainers have recurring issues with Adventure Sync on iOS devices.
Issue description: Trainers may experience issues enabling or disabling Adventure Sync, or may experience inaccurate distance tracking.
Issue status: Investigating

Trainer receives an “ERROR_GIFT_DOES_NOT_EXIST” notification when attempting to open a gift from a Friend.
Issue description:Sometimes when a Trainer selects a gift they’ve received from a Friend, the gift disappears and they are given a “ERROR_GIFT_DOES_NOT_EXIST” notification. The gift then disappears from their inventory and items are not received.
Issue status: Investigating